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Sticking with Landlines? Citizens’ and Police Social Media Use and Expectation During Emergencies
Autoren: Jasmin Haunschild, Marc-André Kaufhold, Christian Reuter
Proceedings of the International Conference on Wirtschaftsinformatik (WI), Potsdam, Germany: AIS Electronic Library (AISel)
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Abstract:
Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.

Ebenfalls auf der WI2020 wurde vorgestellt:

Differences in IT Security Behavior and Knowledge of Private Users in Germany
Autoren: Franziska Herbert, Gina Maria Schmidbauer-Wolf, Christian Reuter
Proceedings of the International Conference on Wirtschaftsinformatik (WI)

Die WI2020 fand  vom 9. – 11. März in Potsdam statt. Auf der Tagung werden die aktuellen Ent­wicklungen, Chancen und He­raus­for­de­rung­en der Digitalisierung vorgestellt und diskutiert. Die WI2020 ist die größte wissenschaftliche Konferenz der Wirtschaftsinformatik im deutschsprachigem Raum.