15/04/2020

Data protection compliant deletion of personal data in Customer-Relationship-Management-Systems (CRM)

"Which obligatory data deletion responsibilities does a company have to comply with in terms of the data protection law?" "What does 'obligatory data deletion' mean in terms of the data protection law?" And "How will the deletion of this data be realized in CRM systems?" These as well as other questions are answered by ATHENE researcher Annika Selzer of the Fraunhofer SIT and Tugba Koc Macit, Junior Consultant at AGOR AG Frankfurt, in an article in the newest issue of the Verbandsmagazin des Berufsverbands der Datenschutzbeauftragten Deutschlands (BvD) e.V..

Businesses of every size are working with personal data, whether it be simply a person's first and last name including their postal address, or even additional information such as job titles and department affiliations. In compliance with the GDPR, this data has to be deleted if the initial processing purpose no longer applies. Annika Selzer and Tugba Koc Macit illustrate how the obligatory data deletion appears in actuality and how the data protection law-compliant requirements can be fulfilled within CRM systems.

The full article can be found on the Fraunhofer SIT website. 

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